Problem with Kurzweil 3000 V.10 Freezing ?

This is for those of us who are running Kurzweil 3000 version 10 and have encountered the program freezing up every time you get to a specific page.

Most of our campus is using version 10 of Kurzweil 3000, and a student encountered a strange problem….challenge..at the beginning of this semester.   He was reading a chapter in his textbook on one of our public access machines, as usual until he got to a page about 10 pages into the chapter.  When the page appeared, Kurzweil froze and shut down;  he went to the HelpDesk and the person opened the Kurzweil file on her computer and when she got to the same page, she also encountered a freeze and shut down.  When  I did the same thing on my computer,  I encountered no problems with the page;  checked to see if it had been zone edited incorrectly – it wasn’t.  I have the professional version on my machine and our public access machines have the read only version so at first I thought that might have been the difference.  To be sure, I opened the same chapter on a laptop that was not connected to our network so it would have a separate license for Kurzweil read only version not the networked read only version on the public access machines.  It had no problems with the problematic page so I knew the difference between the read and professional versions was not the issue.  I decided to check which version of 10 was installed on each of the machines;  my machine and the laptop have 10.04 and the public access machines had 10.03.  Ah ha!

The solution to the challenge is to verify that you have only the .03 patch (to do this; open Kurzweil, click on the Help tab, and then select  About – it will open to a page with the description the version you have installed).  Then to get the latest updates, go to the Online tab and select Update.  A screen will open with a list of all updates available to the version you have installed.    Check the next to the last update on the list- Kurzweil 3000 10.04 by Kurzweil Ed. Sys. Inc. and while you are there and if you subscribe to Bookshare.org,  also check the last update Kurzweil 3000 Bookshare011209 by Kurzweil Ed. Sys. Inc.

About digitaltext

Digital Text Coordinator at Landmark College in Putney, VT; a 2 year college for students who learn differently.
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One Response to Problem with Kurzweil 3000 V.10 Freezing ?

  1. Jeff says:

    So helpful, I had the same problem and could not figure out what was going on.
    Thanks

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